Anti-Spam Policy

The management of eBlast is committed to permission-based email marketing practices, and as a result has established this no-tolerance anti-spam policy.

What is spam?

Spam is commercial email or unsolicited bulk email, including ‘junk mail’, which has not been requested by the recipient. It is intrusive and often irrelevant or offensive, and it wastes valuable resources. Spam messages are the opposite of permission-based email messages, which are normally anticipated, personal, relevant and/or associated with a pre-existing business or personal relationship. Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also deemed to be spam.

Preventing spam

Customers of eBlast products and services have agreed during their registration process, upon accepting the Terms of use, to comply with this Anti-spam policy. Specifically, each customer agrees not to use the eBlast products or services to send unsolicited email or bulk email, whether or not for commercial purposes. The management of eBlast reserves the right to determine in its sole discretion what constitutes actionable spam, as well as what measures are necessary in response to such spam activities.

Laws restricting spam

Spam laws vary from country to country. This Anti-Spam Policy has been developed to conform to the highest commercially reasonable standards. As a result, and without limiting the general prohibitions against all spam activities, the following are expressly prohibited:

• Use of false headers, or other false information, to identify the point of origin or the transmission path of the email, or to hide the true origin of the email sender,
• Unauthorized use of a third party’s Internet domain name without the permission of such third party, to make it appear that the third party was the point of origin of the email,
• Use of any false or misleading information in the subject line of the email, and
• Assisting any person in using the products or services of eBlast for any of these previously mentioned activities.

Reporting spam

If you believe that you have received spam from or through eBlast’s facilities, please send a complaint from your email account along with the unsolicited email, with completed header, to info@eblast.com.au. Please provide any other information that you believe may help us in our investigation. The management of EBlast does not investigate or take any action based on anonymous spam complaints.

False spam complaints

The management of eBlast supports the efforts of organisations working to responsibly eliminate spam activities. However, if an individual has opted-in to receive email from a customer of eBlast, and then falsely or maliciously files a spam complaint against eBlast or its customers, the management of eBlast will cooperate fully with the appropriate agencies to ban the complainant from use of anti-spam software and the Internet community.

Complaint Handling
On receiving a complaint we abide by the following procedure:

• We will preserve the content of any complaint you send us if we believe we have the legal requirement to do so.
• The complaint is investigated to validate its origin, content and scope.
• Where the complaint is validated, appropriate action will be taken inline with our policies and procedures and the Spam Act 2003.
• Where the complaint involves an account holder using our service, and the account holder is known, the account holder is notified that they have received a complaint from a subscriber.
• If the subscriber is known, eBlast will request the account holder to investigate the complaint inline with the Spam Act 2003.
• If the complaint is validated, the account holder will be flagged as having a complaint against it and the details of that complaint recorded where we believe we have the legal requirement to do so.
• Legal action may also be initiated in accordance with our Terms and Conditions of Use.
• Where the complaint has uncovered a breakdown in policy, procedure or expectations by you, eBlast will audit and, where necessary, amend any policy, procedure or customer interaction.
• You may receive a follow-up email to inform you of any action that may have been taken.

eBlast acts in accordance with the National Privacy Principles and encourages all customers to understand their local legislation and that of where their subscribers are located. eBlast encourages persons who believe they have been sent spam, by an account holder using the software, to contact the sender, where known, and / or report your complaint directly to us.

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Sales/Tech Support: 1300 3666 02
Toll Free: 1800 020 371
Local VIC: (613) 9731 7167

Email: info@eblast.com.au